Privacy Policy


Effective Date: May 11, 2026

VetRefs LLC (“VetRefs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, services, phone communications, and other interactions.

This Privacy Policy explains how we collect, use, store, and share your information when you visit MyVetRefs.net or communicate with our company.


Information We Collect


We may collect personal information through our website forms, loan inquiry forms, appointment scheduling tools, cookies, phone calls, SMS/text messaging, emails, and offline communications.


The information we collect may include:


  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Military or Veteran status
  • Loan and housing preferences
  • Financial or housing qualification information voluntarily provided
  • IP address
  • Browser type and device information
  • Website activity and usage data
  • Cookies and tracking technologies


How We Collect Information


We collect information in several ways, including:


  • Website contact forms
  • Loan application or qualification forms
  • Appointment request forms
  • SMS/text message opt-ins
  • Email communications
  • Phone calls
  • Cookies and analytics tools
  • Social media interactions
  • In-person or offline communications


How We Use Your Information


We use collected information to:


  • Provide real estate and Veteran homebuyer assistance services
  • Respond to inquiries and customer service requests
  • Schedule appointments and consultations
  • Communicate regarding applications, documents, or account updates
  • Send SMS notifications and reminders
  • Improve website functionality and user experience
  • Conduct internal business operations
  • Comply with legal or regulatory obligations
  • Send marketing or promotional communications when permitted by law


SMS Communications


By submitting your phone number through our website forms or other communication methods, you consent to receive SMS/text messages from VetRefs LLC regarding:


  • Appointment reminders
  • Customer care communications
  • Account notifications
  • Application updates
  • Service-related communications


Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message.


Information Sharing


We may share personal information with trusted service providers or partners strictly for business operations such as:


  • Mortgage lenders
  • CRM and communication platforms
  • Website hosting providers
  • Analytics providers
  • Customer support tools
  • Legal or regulatory authorities when required by law


We do not sell personal information to third parties.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.


Cookies and Tracking Technologies


Our website may use cookies, pixels, and analytics tools to:


  • Understand website traffic and usage
  • Improve user experience
  • Track advertising effectiveness
  • Remember user preferences


Users may disable cookies through their browser settings, though some website features may not function properly.


Data Security


We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

However, no internet transmission or electronic storage method can be guaranteed 100% secure.


Third-Party Links


Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.


Your Rights and Choices


You may request to:


  • Access your personal information
  • Correct inaccurate information
  • Opt out of marketing communications
  • Request deletion of your information where applicable


To make a privacy-related request, contact us using the information below.


Children's Privacy


Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.


Changes to This Privacy Policy


We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.


Contact Information


VetRefs LLC

Website: MyVetRefs.net

Email: admin@myvetrefs.net


If you have any questions regarding this Privacy Policy or your personal information, please contact us through our website.